AIIM Partner FAQs

Take a look at some of the frequently asked questions from AIIM partners. If you still have a query that isn't answered below, please get in touch - Deborah Ward-Johnstone,, 01892 820 936.

When and where is the event being held?

The next event is being held on Tuesday 20th June 2023 at the Grand Connaught Rooms, Covent Garden, London

Why take part in AIIM Forum Europe?

When you join as an event partner you are immediately positioning your company as a thought-leader in the sector, showcasing how your company is helping shape the future of the information management industry. As Europe’s most comprehensive Intelligent Information Management event, AIIM Forum Europe provides a rich and deep engagement with key prospects, including senior decision-makers and the wider information management market. The Forum delivers an unmissable opportunity for you to talk directly to your target customers; existing and potential users of intelligent information & document management solutions.

What's included with my package and how much does it cost?

We offer various event partner packages for AIIM Forum Europe, from basic exhibition packages to fully inclusive speaking engagement packages, all designed to maximise engagement with current as well as potential new customers, guaranteeing a great ROI. Get in touch with Deborah to discuss your objectives and find the best event partner package for you,, 01892 820 936.

How do I reserve an exhibition space?

Get in touch with a member of the team to see if there is any availability remaining and to ensure you are looking at the latest copy of the floorplan. Floorplans are colour coded; white stands are available, blue are reserved and red are booked. Let us know which stand and package you would like to reserve and we’ll send a booking form for you to sign and confirm the booking.

What do I need for my stand?

Not a lot! We provide fully inclusive Turnkey meeting point stand – including graphics, walls and counter – installed and supplied. All you will need to bring is your promotional kit (flyers, demo laptops) and engaging smiling staff!

Can we present at the event?

As well as having a presence with a booth, you will also have the opportunity to host a ‘Interactive Round Table’ presentation, a ‘Fireside Chat’ or an ‘Expertise and Advisory’ session. All speaking sessions are pre-promoted to delegates. All delegates will be scanned on entry to the session and the relevant data is sent directly to you after the event – as part of your package. For details on these session formats and availability get in touch.

What's the event schedule?

As there is no set up required by your staff you do not have to join us until the morning of Wednesday 22nd June 2022 at 8:00am, break down is from 4:00pm. Event Close is 4:45pm with a Drinks Reception from 5:00pm-6:00pm.

What are your COVID-secure standards?

We understand that these are extraordinary times and there is a natural concern from all partners with regards to their personal safety. With this in mind we have worked very hard with the venue, and other suppliers, to go above and beyond the Government guidelines to ensure the safety of all our delegates and stakeholders. So these measures outlined in our standard COVID secure policy.

Is there a discount price?

If you are an AIIM Preferred Provider you get 10% off of the standard rate. If you have a set budget, let Deborah know and she can see if she can create a bespoke package for you.

Can I pay by invoice?

Absolutely. When you select your package and confirm the booking with your signature/booking form, we will then send the details to our Accounts Dept who will send an invoice. You can choose who we send it to and how (email/post). If you choose a basic package and then decide to upgrade, your upgrades will be made with the stand supplier direct, which means it will be a separate payment (credit card). We do have a fully inclusive package if you need everything to be under one PO - ask Deborah to point it out.

What is the refund policy?

On termination of a booking contract the participant will remain liable for: i) If termination is less than four calendar months before the day of the event – 100% of the contract price. ii) If termination is between 4 and 8 calendar months before the day of the event – 75% of the contract price. iii) If termination is more than eight calendar months before the day of the event – 25% of the contract price.

What meals are included with my package?

All packages include refreshments throughout the event day and lunch is also provided. We also provide a drink for you at the end of the day.

Will there be Wi-Fi available?

Of course. Basic Wi-Fi will be available throughout the event. If you need something little more substantial, once you have booked let us know and we can look at the costs of hard-wire service.

What is the dress code?

This is a business to business event, so we do expect attendees to be in business attire suitable for the weather.

When will we receive our updates and exhibitor badges?

Once you have booked, you will receive event updates from the AIIM Team periodically. Please add to your safe senders. You will give us the details for your staff badges pre-event. These badges will be delivered direct to your stand during the build-up.

How do I access the PR and Marketing Guide?

Once your booking is confirmed we will supply marketing support for you, including logos to use, HTML to drop into your marketing system and sample social media posts. You will also receive our social media promotional package providing the option of up to 12 dedicated messages of your choice on our social media platforms.

How do I access the exhibitor manual?

Once you are booked into the event, our Operations Department will ensure that you receive a copy of the exhibitor manual with all the information you need prior to the event. Please add to your safe senders to ensure you receive the event update emails. However, we are always happy to handle questions direct in the meantime.

Can I nominate my important clients for VIP status?

We strongly encourage that you tell your clients you are an AIIM Forum Europe event partner and invite them long. VIP passes for clients plus a 10% discount delegate registration code is included in event partner packages. Speak to Deborah for more information.

How do I get to the venue?

The Grand Connaught Rooms, Covent Garden, London is five minutes from Covent Garden and Holborn tube stations and 30 minutes’ walk or short taxi ride from Kings Cross, St Pancreas and Euston train stations, the venue is well-connected for all major London transport links. Heathrow airport is an hour away by rail or road. Address: 61 – 65 Great Queen Street, London WC2B 5DA.